Please note: The deadline for creating a return and creating a returns label in the returns portal is 14 days from receipt of your goods and is only valid within Germany. The minimum value of goods for a free return is 25.00€. After these 14 days, only complaints are possible, for which please write to us at sales@ackermannsurgical.com.with all product information and the order number.Please log in with your order number and email address to create a return or track the status of an existing return.